Chromebook Device/Accessory Issues
My Chromebook does not have a network connection/internet.
My headphones are not working.
My mouse is not working.
Some keyboard keys are not working on a student's Chromebook.
Testnav isn't starting up.
The student's login does not work.
I can't start the test, the button is greyed out.
A student exited from the test before finishing all of the questions/submitting final answers.
The ________ tool is not on the screen, what now?
I can't log into Pearson.
I cannot resume a student's test.
A student's status is showing as active, but they are exited from Testnav on their screen.
A student that already started the test is going home. What do I do?
A student has to leave the testing room momentarily. Can you go over the procedure again?
I have been informed by a colleague that test administrators can nap during a lull in the test. Is this correct?